Question 1

How do I place an order?

Accepted Answer

All orders are placed via WhatsApp. Browse our catalog, find a saree you love, and tap "Order on WhatsApp" on the product page. A pre-filled message with the saree's details will open in WhatsApp — simply send it and we'll confirm availability, finalize your address, and arrange dispatch. It takes under two minutes.

Question 2

What does 'Only 1 piece' mean?

Accepted Answer

Many of the sarees on Akriti Vastra are genuine one-of-a-kind pieces — woven in a single run, sometimes to a design the weaver may not repeat. Once a piece marked "Only 1 piece" is sold, it's gone. We recommend not waiting if a piece speaks to you.

Question 3

Do you ship across India?

Accepted Answer

Free shipping on orders above ₹5,000. Standard delivery in 5–7 business days.

Question 4

What is your return and exchange policy?

Accepted Answer

We accept returns within 7 days of delivery for unused sarees in original packaging. Blouse-stitched pieces are non-returnable.

Question 5

Can you arrange blouse stitching?

Accepted Answer

Several of our sarees come with an unstitched blouse piece. If you need stitching, let us know at the time of ordering via WhatsApp and we can provide a referral to a trusted tailor in your city, or help coordinate a standard stitching service for an additional charge.

Question 6

Are the colours accurate in photos?

Accepted Answer

We photograph every saree in natural light and show multiple angles including close-ups of the weave and zari. Screen calibration varies, so the exact shade may look slightly different in person — but we describe colours honestly and flag any unusual undertones in the product notes. If you need to verify a specific shade before purchasing, send us a WhatsApp message and we can share an in-hand video.

Question 7

How should I care for my saree?

Accepted Answer

Care varies by fabric — silk, cotton, georgette, and Tussar each have specific needs. We have a detailed guide on our Care Guide page. The short version: dry-clean heavily worked pieces for the first few washes, avoid direct sunlight for storage, and store in breathable muslin rather than airtight plastic.

Question 8

Do you offer international shipping?

Accepted Answer

We are currently focused on serving customers within India. International shipping involves complex customs paperwork for textiles; we are working on making this available. If you are based abroad and need a specific piece, reach out on WhatsApp — we will explore options on a case-by-case basis.

Frequently Asked Questions